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Frequently Asked Questions This page is dedicated to answering the questions we most often are asked. Click on the topic below to get to the answer immediately, or just browse the questions and answers below.
We welcome your feedback on how we can improve the magazine for you. We also want to be able to answer any question you may have with billing, address changes, or anything else about the magazine. Please call us toll-free at 877-PILOT-GW (877-745-6849) or +1-818-241-1890 if you're out of the United States. You can also Fax us at +1-818-241-1895 and email us at info@pilotgetaways.com. If you'd like to send us mail, our mailing address is: Pilot Getaways Click here for our Contact Page.
When does my subscription expire? You can find your expiration date on the line above your name on the magazine mailing label. At the end of the line is the issue and year that your subscription expires. For example, Spr04 signifies that your subscription will end with the Spring 2004 issue.
I liked (or disliked) something in your magazine. How can I let you know? We welcome feedback. Please send email to editor@pilotgetaways.com or mail us.
I would love for you to feature a great destination I know. Will you write about it? We welcome suggestions on destinations. Please send email to editor@pilotgetaways.com or send us mail to the Editor's attention.
Can I write an article for you? Do you accept freelance submissions? Contact us so we can send you our Writer's Guidelines and discuss what you have in mind. Please send email to editor@pilotgetaways.com or send us mail to the Editor's attention.
I just paid you two months ago, why am I getting a renewal notice already? This question is typically asked by subscribers who have already received a couple of magazines and a number of invoices. By the time they pay for their subscription, they are already a few months into their subscription. We typically send out the first renewal notice a few months before the subscription expires so that our subscribers won't miss an issue. So, depending upon how long it takes for the payment to come in, it may be a couple of months until you start getting renewal notices. If you have any questions on billing, please call our office toll-free at 877-PILOT-GW between 9 a.m. and 5 p.m. Pacific time, or email us at subscriptions@pilotgetaways.com. We will resolve your question immediately.
I just subscribed, why are you already sending me a renewal? It is possible that you are confusing our invoice with a renewal notice. Our invoices are blue and renewal notices are red. If you received a blue invoice, this means that we have no record of payment for your subscription. If you have paid, please contact us so we can resolve the problem. If you have any questions on billing, please call our office toll-free at 877-PILOT-GW between 9 a.m. and 5 p.m. Pacific time, or email us at subscriptions@pilotgetaways.com. We will resolve your question immediately.
I just mailed in a payment, why did I receive another invoice? It is possible that your payment and our invoice crossed in the mail. You can disregard the new invoice if you have just paid. If you have any questions on billing, please call our office toll-free at 877-PILOT-GW between 9 a.m. and 5 p.m. Pacific time, or email us at subscriptions@pilotgetaways.com. We will resolve your question immediately.
Can you send me a sample magazine so I can decide if I want to subscribe? Postal regulations require that you send in a subscription request before we send you a magazine. However, we do have a 100% satisfaction guarantee, so you can cancel at any time, and we will refund you the unused portion of the subscription.
I never requested this magazine. Why am I getting it and why are you billing me? We never send the magazine out unless we have received an order first. This could be in the form of a direct mail response card, an internet request, or a phone call. It is possible that you may have forgotten that you sent in a subscription request card or, as has sometimes been the case, your spouse may have sent it in for you. In any case, if you have any questions, please contact us so we can resolve your question or cancel your subscription with no further obligation.
Why are foreign subscriptions more expensive? Unfortunately, postage costs for sending magazines outside the U.S. are more expensive and we must pass the expense on to the foreign subscribers.
I didn't get my magazine, what can I do? Please contact us so we can mail you a replacement.
Can I start my subscription with a previous issue that I missed? Unfortunately not. The current issue is sent in bulk, which decreases the shipping costs. Back issues must be retreived from storage and shipped individually.
Please call our office toll-free at 877-PILOT-GW and have your credit card ready. Ask about our multiple back issue specials. To find out more about the content of our back issues, click here.
I received an invoice, but I haven't received a copy of the magazine yet. What's going on? Although we always delay delivery of invoices until after the magazines have been shipped, magazines are sent via second-class mail and invoices are sent via first-class mail. Sometimes the invoices just arrive sooner. If your magazine doesn't arrive a few days later, contact us for a replacement issue.
Do you feature any East Coast destinations? Yes. We focus on destinations across the U.S., Canada, and Mexico. All the destinations we feature are reachable with one or two fuel stops for most of our readers' aircraft.
I have two subscriptions coming to me. What can I do? Our subscription software detects multiple subscriptions at the same address. However, you may be receiving the magazines at two different addresses. If this is the case, you can contact us to combine them or cancel one subscription.
Why do you need my phone number or email address? We do not release email addresses or phone numbers to anyone. And, don't worry, we will not spam you nor call you at dinnertime to ask you to change your long distance service. We only use this information so that we can contact our subscribers quickly in case of a problem. It is in your best interest to provide us a way to contact you so we can provide you the best service. We have had subscribers who have paid for magazines that have been returned as undeliverable; without another means of contacting them, we can't even return their payment.
I can't afford to go to your destinations. Do you only feature expensive resorts? Keeping costs down is important to all of us. We feature a wide range of destinations from grass strips with free on-field camping to full-service luxury resorts. When possible, we list the phone numbers of lodging agencies that can help you find accommodations within your budget.
How can I advertise in your magazine? Either call our office toll-free at 1-877-PILOT-GW or click here to send us an information request form.
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